Privacy Policy

1 Information We Collect

Personal Information You Provide

When you register for an account, use our services, upload documents, or contact us, we may collect:

• Contact Information: Name, email address, phone number, physical address
• Business Information: Company/business name, tax information (EIN/SSN)
• Trucking Information: Truck/vehicle information, rate confirmation documents, FMCSA required records, insurance documents, fuel tax records (IFTA), HOS (Hours of Service) logs
• Uploaded Documents and OCR Data: Documents uploaded by users and information extracted using OCR (Optical Character Recognition) technologies for verification, operational, and record management purposes
• Subscription and Billing Information: Subscription status, billing history, and transaction-related information processed through authorized payment providers

Information Collected Automatically

When you visit our website or use our app, we automatically collect:

• Usage Data: How you interact with our services
• Device Information: IP address, browser type, operating system, app version, and device identifiers
• Cookies and Tracking Technologies: Essential cookies, analytics cookies, marketing cookies, and advertising cookies

2 How We Collect Information

We collect information through:

• Website contact forms
• Account registration
• Mobile app usage
• Email communications
• Phone calls
• Cookies and similar technologies

3 How We Use Your Information

We use your information to:

• Provide and maintain our trucking financial management services
• Process your transactions and manage your account
• Verify uploaded records and operational documents
• Use OCR (Optical Character Recognition) and automated document processing technologies to extract information from uploaded documents
• Allow users to review, edit, and confirm extracted information before saving records
• Communicate with you about your account and our services
• Improve and personalize your experience
• Send marketing communications (you may opt out at any time)
• Prevent fraud, abuse, unauthorized access, and security risks
• Comply with legal obligations and regulatory requirements

4 Legal Basis for Processing

We process your personal information based on:

• Your Consent: When you agree to our data practices
• Contract Performance: To provide the services you requested
• Legal Obligations: To comply with applicable laws and regulations
• Legitimate Interests: To improve our services and prevent fraud

5 Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information only:

• With your consent
• To comply with legal obligations (court orders, law enforcement requests)
• To protect our rights, privacy, safety, or property
• In connection with a business transaction (merger, acquisition, or asset sale)

6 Third-Party Services

We may use trusted third-party infrastructure and service providers to operate, maintain, and improve our services, including:

• Cloud hosting and storage providers
• Authentication and security providers
• Payment and subscription processors
• Analytics and performance monitoring services
• Mapping and location-based services
• OCR and document processing technologies

These providers are authorized to process information only as necessary to provide services on our behalf and are required to maintain appropriate confidentiality and security measures.

7 Data Storage and Security

Your information is stored securely on servers located in the United States.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

All data transmissions between our applications, servers, and third-party providers are encrypted using industry-standard HTTPS/TLS security protocols.

Access to sensitive documents and records is restricted to authorized systems and personnel only.

8 Data Retention

We retain your personal information:

• As long as your account is active – to provide you with services
• For up to 1 year after account closure – to comply with legal obligations, resolve disputes, and enforce our agreements
• Certain operational, financial, tax, or compliance-related records may be retained longer where required by applicable laws or regulations

9 Your Privacy Rights

Depending on your state of residence, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Data Portability: Request a copy of your data in a portable format
• Opt-out of Marketing: Unsubscribe from marketing communications at any time
• Account Deletion: Request permanent deletion of your account and associated personal data

To exercise any of these rights, please contact us at info@truetrucker.app. Users may also request account deletion directly through the in-app account deletion feature available in the mobile application settings.

We do not sell your personal information to any third parties.

10 Mobile App Permissions

The TrueTrucker mobile application may request access to certain device permissions strictly for operational functionality:

• Camera Access: Used for capturing and uploading operational or verification documents
• Storage / Photos Access: Used for selecting and uploading files and images
• Location Access: Used only for features that require operational or route-related functionality

Permissions are requested only when required for specific app features. You may decline permissions, but some features may be limited.

11 Children's Privacy

Our services are intended for users 18 years and older. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately so we can take appropriate action.

12 Cookies and Tracking Technologies

We use the following types of cookies:

• Essential Cookies: Required for website functionality
• Analytics Cookies: To understand how visitors interact with our site
• Marketing Cookies: To deliver relevant advertisements
• Advertising Cookies: To measure ad effectiveness

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

13 Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes by:

• Email notification to the address associated with your account
• Website banner or pop-up notification
• In-app notification

We encourage you to review this policy periodically. Continued use of our services after changes means you accept the updated policy.

14 Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: