At True Trucker, we take your privacy seriously. This policy describes how we collect, use, and protect your personal information when you use our website, mobile app, and services.
1. Information We Collect
Personal Information You Provide
When you register for an account, use our services, or contact us, we may collect:
- Contact Information: Name, email address, phone number, physical address
- Business Information: Company/business name, tax information (EIN/SSN)
- Trucking Information: Truck/vehicle information, rate confirmation documents, FMCSA required records, insurance documents, fuel tax records (IFTA), HOS (Hours of Service) logs
Information Collected Automatically
When you visit our website or use our app, we automatically collect:
- Usage Data: How you interact with our services
- Device Information: IP address, browser type, operating system
- Cookies and Tracking Technologies: Essential cookies, analytics cookies, marketing cookies, advertising cookies
2. How We Collect Information
We collect information through:
- Website contact forms
- Account registration
- Mobile app usage
- Email communications
- Phone calls
- Cookies and similar technologies
3. How We Use Your Information
We use your information to:
- Provide and maintain our trucking financial management services
- Process your transactions and manage your account
- Communicate with you about your account and our services
- Improve and personalize your experience
- Send marketing communications (you may opt out at any time)
- Comply with legal obligations
4. Legal Basis for Processing (GDPR/CCPA)
We process your personal information based on:
- Your Consent: When you agree to our data practices
- Contract Performance: To provide the services you requested
- Legal Obligations: To comply with applicable laws and regulations
- Legitimate Interests: To improve our services and prevent fraud
5. Data Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information only:
- With your consent
- To comply with legal obligations (court orders, law enforcement requests)
- To protect our rights, privacy, safety, or property
- In connection with a business transaction (merger, acquisition, or asset sale)
6. Data Storage and Security
Your information is stored securely on servers located in the United States. We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
7. Data Retention
We retain your personal information:
- As long as your account is active - to provide you with services
- For up to 1 year after account closure - to comply with legal obligations, resolve disputes, and enforce our agreements
8. Your Rights and Choices
You have the right to:
- Access your personal information
- Correct inaccurate or incomplete information
- Delete your personal information
- Export your data in a portable format
- Opt-out of marketing communications
To exercise these rights, please contact us at info@truetrucker.app
9. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, disclose, or sell, and the right to request deletion of your personal information. We do not sell your personal information.
10. Children's Privacy
Our services are intended for users 18 years and older. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.
11. Cookies and Tracking Technologies
We use the following types of cookies:
- Essential Cookies: Required for website functionality
- Analytics Cookies: To understand how visitors interact with our site
- Marketing Cookies: To deliver relevant advertisements
- Advertising Cookies: To measure ad effectiveness
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
12. Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of any material changes by:
- Email notification to the address associated with your account
- Website banner or pop-up notification
- In-app notification
We encourage you to review this policy periodically.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Effective Date: This Privacy Policy is effective as of March 2026.
